Navigate LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, services, or interact with us. By using our services or website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
- Contact Information: Name, email address, phone number, and mailing address provided when you contact us, request a quote, or sign up for our services.
- Account Information: Username, password, and other details when you create an account for our IT services or client portal.
- Payment Information: Billing details, such as credit card numbers or bank account information, processed through secure third-party payment processors.
b. Non-Personal Information
- Usage Data: Information about how you interact with our website, such as IP address, browser type, device information, pages visited, and time spent on our site.
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze site performance, and deliver personalized content.
c. Information from Third Parties
- We may receive information from third-party partners, such as marketing agencies or cloud service providers, when you engage with our services through their platforms.
2. How We Use Your Information
We use your information to:
- Provide and improve our IT services, such as technical support, software solutions, and network management.
- Process payments and manage billing.
- Communicate with you, including responding to inquiries, sending service updates, or marketing communications (with your consent where required).
- Analyze website usage to improve functionality and user experience.
- Comply with legal obligations and protect our legal rights.
- Detect and prevent fraud, security incidents, or other malicious activities.
3. How We Share Your Information
We do not sell your personal information. We may share your information in the following cases:
- Service Providers: With trusted third-party vendors (e.g., cloud hosting, payment processors, or analytics providers) who assist in delivering our services, subject to confidentiality agreements.
- Legal Requirements: When required by law, such as in response to a subpoena, court order, or to comply with regulatory obligations.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred to the new entity.
- With Your Consent: When you explicitly agree to share your information with a third party.
4. Cookies and Tracking Technologies
Our website uses cookies to:
- Ensure the website functions properly (essential cookies).
- Analyze site traffic and user behavior (analytics cookies).
- Deliver personalized content or advertisements (marketing cookies).
You can manage cookie preferences through your browser settings. Disabling cookies may affect your experience on our website.
5. Data Security
We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
Depending on your jurisdiction, you may have the following rights:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications or opt out of non-essential cookies.
- Data Portability: Request your data in a structured, commonly used format.
To exercise these rights, contact us at privacy@navigateitservices.com.
7. Third-Party Links
Our website or services may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.
8. International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in the United States or other countries where our servers or service providers are located. We ensure appropriate safeguards are in place for such transfers, as required by applicable law.
9. Children’s Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected such information, we will take steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with the revised "Last Updated" date. We encourage you to review this policy periodically.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Navigate LLC
Phone: (502) 515-4927
Address: 9462 Brownsboro Rd. #137
Louisville, Kentucky 40241, USA
